It can be hard to get your complaint heard, and even harder to get it resolved. Below, we explain everything you need to know to effectively complain to Vodafone, including the relevant addresses, social media pages and chief executive details.
For those with a grievance against Vodafone, we’ve listed everything you need to know below to get your complaint heard and resolved.
Vodafone’s dedicated complaints team is on 0333 3040 191, or can be reached via 191 free from a Vodafone mobile.
You can also complain using the online complaints form here or by writing to Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN. Vodafone says it will aim to respond within five days.
It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, it may be worth contacting the CEO of Vodafone by email.
Vodafone UK’s chief executive Ahmed Essam can be contacted via ahmed.essam@vodafone.com. For more chief executive information visit: ceoemail.com.
Complaining on social media can be effective. On Twitter, you can contact @VodafoneUK – copy @MoneyTelegraph into your tweets so we are aware of your issue.
Alternatively, try contacting the supplier on its Facebook page.
If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to CISAS, an Ofcom approved dispute resolution scheme.
This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so Vodafone would have to pay up if it found in your favour.
Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU.
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