If you are an assigned risk customer, our Assigned Risk Customer Service Center is available by phone at 1-800-653-7893 or email at IMS@LibertyMutual.com.
Professionals are available Monday through Friday, 7 a.m. to 7 p.m. CT and can answer your questions related to:
Contact your agent if you need:
Access our secure portal to pay bills, report and manage claims, download claims forms and notices, and access risk control resources and training.
For mail payments:
Please submit payments to one of the addresses below, according to your state.
AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, or WV
Standard Mail – Customer
Liberty Mutual Insurance
P.O. Box 1449
New York, NY 10116-1449
Overnight Mail – Customer
Liberty Mutual Insurance
Attn: Payment Processing BC
100 Liberty Way
Dover, NH 03820
Phone for overnight address location: 1-800-320-7582
AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MI, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, or WY
Standard Mail – Customer
Liberty Mutual Insurance
P.O. Box 91012
Chicago, IL 60680-1110
Overnight Mail – Customer
Liberty Mutual Insurance
Attn: Payment Processing BC
100 Liberty Way
Dover, NH 03820
Phone for overnight address location: 1-800-320-7582
Phone: 1-800-362-0000Please address written correspondence to the address below: Liberty Mutual Insurance:
PO Box 704000
Salt Lake City, UT 84170-4000
This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.
Coverage and insurance are provided and underwritten by Liberty Mutual Insurance Company or its affiliates or subsidiaries. When we offer insurance products, we will state clearly which insurer will underwrite the policy. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.
